Last updated: September 1, 2021
Types of Information Collected
In order to better provide you with our numerous services, Control Plane collects two types of information about our users - Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our Platform. Personally Identifiable Information - This refers to information that lets Us know the specifics of who you are. When you engage in certain activities with the Platform, such as registering for an account, ordering a product or service, or sending the Company feedback, Control Plane may ask you to provide certain information about yourself or your company by filling out and submitting an online form. It is completely optional for you to elect to engage in these activities, however, We may ask that you provide Control Plane personal information, such as your first and last name, mailing address (including zip code), email address, and other personal identifying information. Depending upon the activity, some of the information We ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. Non-Personally Identifiable Information - This refers to information that does not by itself identify a specific individual. Control Plane gathers certain information about you based upon how you interact with the Platform in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Uniform Resource Locator("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the internet.
Collection Methods and Use of Information
Release of Information
Control Plane does not sell, trade, or rent your Personally Identifiable Information to others. We provide some of our services through contractual arrangements with affiliates, service providers, partners and other third parties. Control Plane and our service partners use your Personally Identifiable Information to operate our products and to deliver their services. For example, Control Plane must release your credit card information to the card-issuing bank or servicer to confirm payment for products and services purchased from the Company; and provide order information to third parties that help Control Plane provide customer service. Control Plane will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners and is not subject to our control. Occasionally We may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. Control Plane will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Control Plane fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. Control Plane reserves the right to report to law enforcement agencies any activities that We in good faith believe to be unlawful.
Updating and Correcting Information
Control Plane believes you should have the ability to access and edit the Personally Identifiable Information that you have provided to the Company. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on the Platform interfaces. You may also access and correct your personal information and privacy preferences by writing Control Plane at -
CONTROL PLANE CORPORATION 2558 BARBARA DR SANTA ROSA VALLEY, CA 93012
Please include your name, address, and/or email address when you contact Control Plane. Control Plane encourages you to promptly update your Personally Identifiable Information if it changes. Information associated with past transactions cannot be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
User Choices on Collection and Use of Information
Control Plane may, from time to time, send you email regarding our products and services. Only Control Plane Corporation, (or agents working on behalf of Control Plane Corporation and under confidentiality agreements) will send you these emails and only if you indicated that you do not object to these offers. If you do not want to receive such messages, simply tell Us when you give Control Plane your personal information. Or, at any time you can easily edit your account information regarding communication preferences. User also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Platform may not work properly in your case.
Security of Information
You can be assured that your Personally Identifiable Information collected by the Control Plane is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to Us. Your Personally Identifiable Information is isolated from, and not accessible by, our other customers by design. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. Control Plane recommends that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Control Plane personnel and contractors have access to. Control Plane encrypts your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to Control Plane. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while Control Plane strives to protect your Personally Identifiable Information, you acknowledge that - (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between User and Control Plane cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
When you use our Platform, Control Plane will store cookies on your computer in order to facilitate and customize your use of our Platform. A cookie is a small data text file, which a website stores on your computer (if your Web browser permits) that can later be retrieved to identify User to Us. Our cookies store randomly assigned user identification numbers, and such things as the country where you are located, and your name to welcome you back and confirm your log in. The cookies make your use of the Platform easier, make the Platform run more smoothly and help Control Plane to maintain a secure product. You are always free to decline our cookies if your browser permits, but some parts of our Platform may not work properly in that case.
Privacy Policies of Third-Party products and websites
Children’s Online Privacy Protection Act (“COPPA”)
Control Plane does not specifically market to children under the age of 13. Please STOP and do not use, view, purchase, or otherwise browse the Company website, Services, or Products if you are under 13 years old. If you are younger than 13, you are not permitted to disclose any Personal Information to Control Plane. If you are a parent and you believe your child under the age of 13 has provided Control Plane with Personal Information, please contact Control Plane immediately to have it removed by emailing US at email@example.com.
Fair Information Practices
In order to comply with Fair Information Practices Control Plane will take the following responsive action, should a data breach occur - We will notify you via email within ten (10) business days of any known breach.
CAN-SPAM Act of 2003
The CAN-SPAM Act is a U.S. law which establishes rules for commercial email messages, gives you the right to stop certain commercial email messages, gives you the right to stop certain commercial emails from being sent to you, and outlines certain penalties for commercial entities or persons who violate the law. Control Plane collects your email address and name so Control Plane can - (i) Send information, respond to inquiries, and/or other requests or questions; (ii) Send weekly or monthly gallery highlights in our newsletter and (iii) Market to our mailing list or continue to send emails to you after the original transaction has occurred. In accordance with the CAN-SPAM Act, Control Plane agrees to the following - (i) Control Plane will not use false or misleading subjects or email address; (ii) Control Plane will include our business mailing address and/or physical address in our emails; (iii) Control Plane will monitor third-party email marketing services for compliance; (iv) Control Plane will honor opt-out/unsubscribe requests quickly; and (v) Control Plane will allow users to unsubscribe by using the appropriate link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email firstname.lastname@example.org or follow the instructions at the bottom of any email you receive from Control Plane and WE will promptly remove you from future correspondence(s). However, unsubscribing from one list or set of emails may not unsubscribe you from receiving all future emails from Us. If you experience any problems unsubscribing, please email email@example.com and We will promptly handle your removal.
Your General Data Protection Regulation (“GDPR”) Rights
If you are located within the European Union (“EU”), you are entitled to certain rights under the GDPR. You have the right to - (i) Know how long Control Plane will keep your information. Control Plane will keep your information until the earlier of - (a) you either request to delete your information or (b) the Control Plane decides it no longer needs the data and the cost of retaining it outweighs the value to keeping it; (ii) Access, rectify or erase your personal information; (iii) Withdraw your consent to the Control Plane’s processing of your data, which shall have no effect on the lawfulness of the processing of your personal information prior to your withdrawal; (iv) Lodge a complaint with a supervisory authority that has jurisdiction over GDPR issues; and (v) Provide only your personal information which is reasonably required to enter into a contract with Control Plane. We will not ask for your consent to provide unnecessary personal information on the condition of entering into a contractual relationship with the Control Plane.
Miscellaneous Privacy Issues